Effective Date: August 8, 2026

This Shipping and Delivery Policy governs the logistical operations, order fulfillment procedures, and delivery terms applicable to all purchases made through the Chirlife Ayurveda digital storefront. By accessing this platform and confirming a purchase, the customer acknowledges and consents to the terms outlined within this document. This policy has been drafted in accordance with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

1. Shipping Coverage and Serviceability

Chirlife Ayurveda is committed to providing comprehensive Pan-India delivery services. All fulfillment operations are executed subject to the active serviceability of the destination PIN code by our designated logistics partner.

• Serviceability Verification: PIN code serviceability is dynamically determined during the checkout process based on the courier network's real-time capabilities.

• Unserviceable Locations: In the rare event that an order is successfully processed for a PIN code that subsequently becomes unserviceable due to network limitations, geographical restrictions, or government mandates, Chirlife Ayurveda will notify the customer within a reasonable timeframe and initiate a full, unconditional refund to the original payment method.

2. Shipping Charges and Transparency

Shipping charges are calculated based on the final payable order value. To ensure absolute transparency and prevent any ambiguity, the "final payable order value" is defined as the total cart value strictly after the application of all promotional discounts, coupons, or store credits, and exclusive of any applicable taxes.

The shipping fee structure is applied as follows:

Final Payable Order Value	Applicable Shipping Charge
Orders valued at ₹999 or above	Free Standard Shipping
Orders valued below ₹999	Flat ₹59 Shipping Fee

Shipping charges, where applicable, are non-refundable once the physical dispatch of the order has occurred. All applicable shipping costs are unequivocally displayed on the checkout page prior to the final processing of payment.

3. Order Processing Timelines

"Order Processing" refers to the internal procedures encompassing payment verification, quality inspection, secure packaging, and the generation of shipping manifests at our fulfillment facility.

• Standard Processing: Our standard order processing time is 2 to 3 business days from the time of order confirmation.

• Exceptions: Order processing does not occur on Sundays, national holidays, or recognized regional public holidays. Processing times may be subject to extension during periods of exceptionally high order volumes (e.g., festive sales), inventory reconciliation, or unforeseen operational disruptions.

• Distinction: Please note that Order Processing Time is entirely distinct from the Delivery Transit Time required by the courier to physically transport the package to your location. Chirlife Ayurveda does not guarantee specific dispatch dates.

4. Shipping Partner and Delivery Estimates

Following the completion of order processing, shipments are securely handed over to our primary logistics partner, Shadowfax.

• Estimated Timelines: All delivery transit times communicated on the website, at checkout, or via email are strictly estimates. Actual delivery timelines fluctuate based on the destination PIN code, the distance from our dispatch facility, the efficiency of the regional logistics infrastructure, and prevailing weather conditions.

• No Guaranteed Delivery Dates: Because the physical transportation of goods is managed by a third-party logistics provider, Chirlife Ayurveda cannot, and does not, guarantee specific delivery dates or highly specific time slots.

• Courier Discretion: The execution of specific delivery operations, including the availability of specific delivery windows and the sequencing of routes, rests entirely within the operational purview of Shadowfax.

5. Shipment Tracking and Visibility

To ensure transparency, customers will receive a shipping confirmation email and/or SMS upon the dispatch of their order. This communication will contain a unique tracking number (Airway Bill or AWB) and a direct link to the courier’s tracking portal.

• Activation Delay: Please be advised that tracking information is generated at the time of manifesting. It may require between 24 to 48 hours for the tracking link to become fully active and reflect the real-time physical movement of the parcel within the courier’s scanning network.

• Availability: Tracking visibility is provided on a best-effort basis, subject to the technological uptime of the logistics partner's tracking systems.

6. Customer Responsibilities and Address Accuracy

The swift and successful delivery of your Ayurvedic wellness products relies heavily on the accuracy of the information provided at checkout. The customer bears the sole and absolute responsibility for inputting correct shipping details. This includes:

• The accurate and complete legal name of the recipient.

• A comprehensive delivery address, including flat/house number, building name, street name, locality, and relevant landmarks.

• The exact and correct delivery PIN code.

• A valid, active, and reachable mobile telephone number for delivery coordination.

7. Failed Delivery Attempts and Customer-Caused RTO (Return to Origin)

Our shipping partner utilizes a structured Non-Delivery Report (NDR) workflow. If the delivery executive cannot locate the address, finds the premises closed, or cannot reach the customer via phone, the parcel enters the NDR process. The courier will typically attempt delivery multiple times (often up to three attempts) according to their standard operating procedures.

If a shipment is unable to be delivered and is returned to our facility (classified as an RTO - Return to Origin) due to customer-related factors, including but not limited to:

• The provision of an incorrect, incomplete, invalid, or non-existent delivery address or PIN code;

• The provision of an unreachable, disconnected, or incorrect contact number;

• The continuous unavailability of the customer to receive the package during courier delivery attempts;

• The active refusal of the customer to accept the physical shipment at the doorstep;

The customer will not be entitled to a refund. Chirlife Ayurveda operates on a strict non-returnable basis for change of mind or personal preference. An RTO caused by customer unavailability or data error constitutes a failure to receive goods, not a deficiency in our service.

Re-shipping Protocol: Should an order be returned under these circumstances, the customer may request a re-shipment. Re-shipping will be authorized strictly upon the customer's advance payment of the applicable re-shipping charges (e.g., ₹59, or the actual logistical cost incurred).

8. Lost Shipments in Transit

In the event that a shipment experiences a severe anomaly and tracking updates cease for an extended and unreasonable duration, the customer is requested to contact our support team.

• Investigation: We will initiate a formal investigation and raise a trace request with Shadowfax.

• Resolution: Chirlife Ayurveda will not subject the customer to indefinite wait times pending the courier's internal insurance processes. Once the shipment is officially confirmed and designated as "Lost" by the logistics partner, we will promptly authorize and dispatch a replacement shipment at no additional cost to the customer, subject strictly to current product availability. If the product is out of stock, a full refund will be processed.

9. Damaged Shipments and Defective Products

Consistent with our comprehensive Return and Refund Policy, Chirlife Ayurveda maintains a strict No Return, No Refund, and No Exchange policy for scenarios involving a change of mind, subjective personal preference, or the incorrect selection of products by the consumer. Opened or used Ayurvedic products are strictly ineligible for return due to hygiene and safety standards.

However, this policy fully respects and adheres to mandatory statutory rights under the Consumer Protection Act, 2019.

• Actionable Defects: Subject to applicable law, if a product is received in a materially defective, deficient, spurious condition, or suffers from severe transit damage that physically compromises the integrity and usability of the Ayurvedic formulation, it is eligible for redressal.

• Reporting Window: To prevent fraudulent claims and allow for immediate logistical investigations, all such claims must be reported to our Grievance Officer within 24 hours of the parcel being marked as "Delivered."

• Evidence Required: Claims must be accompanied by clear, unedited photographic or video evidence demonstrating the defect, the condition of the external shipping box, and the shipping label.

• Exclusions: Superficial wear, tear, or minor denting to the external corrugated shipping box that does not damage the primary product container does not constitute actionable damage and is not eligible for a refund or replacement.

10. Order Cancellation Policy

Due to the streamlined nature of our fulfillment center, orders are queued for processing almost immediately upon confirmation.

• Post-Dispatch: Once an order has been manifested and physically dispatched (handed over to the courier), it enters the logistics network and cancellation is strictly not allowed.

• Pre-Dispatch: Customers seeking to cancel an order prior to dispatch must contact us urgently. While we will endeavor on a best-effort basis to intercept and halt the order, pre-dispatch cancellation is not guaranteed if the internal packing and labeling process has already commenced.

11. Cash on Delivery (COD) Applicability

Cash on Delivery (COD) may be offered as a payment facilitation service.

• The availability of COD is determined dynamically at checkout and is strictly subject to the serviceability parameters, cash-handling capabilities, and risk assessments of Shadowfax for the specific destination PIN code.

• Chirlife Ayurveda makes no guarantees regarding the universal availability of COD. We reserve the right to dynamically restrict COD eligibility based on order value thresholds, courier network operational status, or historical delivery success rates in specific regions.

12. Delivery Delays and Force Majeure

While we strive for operational excellence, delivery delays may occur due to circumstances outside our reasonable control. Under Indian e-commerce regulations, Chirlife Ayurveda shall not be held liable for delayed deliveries caused by force majeure events. These encompass, but are not limited to:

• Severe weather conditions, floods, or natural disasters.

• Public holidays, regional festivals, or periods of high shipping volumes causing network congestion.

• Transportation disruptions, strikes, or civil unrest.

• Government-mandated restrictions, lockdowns, or regional access limitations.

• Unexpected operational issues or systemic outages within the courier’s infrastructure.

In the event of a significant delay, we advise customers to rely on their tracking information and contact our support team for escalation if the delay extends unreasonably beyond the estimated timelines.

13. Resolving Delivery Attempt and Tracking Friction

To ensure the most efficient resolution of logistical friction, we recommend the following practical steps:

• Tracking Stagnation: If a tracking link has not updated for 24-48 hours, please allow the courier's internal systems time to synchronize between transit hubs before raising a concern.

• "Attempted Delivery" without Contact: If tracking indicates a failed delivery attempt, but you received no physical visit or phone call, the courier may have faced routing difficulties. Ensure your provided phone number is active and reachable to facilitate the next scheduled attempt.

• "Delivered" Status but Parcel Missing: If the tracking portal marks the shipment as "Delivered," but you have not received the physical package, immediately check with family members, co-residents, building security personnel, or immediate neighbors. If the parcel remains unlocated, you must notify Chirlife Ayurveda within 24 hours of the status update to allow us to raise a critical dispute with the delivery partner.

14. Contact Information and Grievance Redressal

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Chirlife Ayurveda maintains a dedicated support channel for all shipping, delivery, and post-purchase grievances. When contacting us, please ensure you include your specific Order Reference Number to expedite the resolution process.

Business Name: Chirlife Ayurveda (Under Chirpy Ayurveda) Registered Email: chirlifeayurveda@gmail.com Customer Support Phone: +91 97276 28328 Operating Business Hours (IST): 10:00 AM – 12:00 PM 1:00 PM – 5:00 PM (Our support desk is closed on Sundays and Public Holidays. Communications received outside of business hours will be addressed on the subsequent business day).

15. Policy Updates and Jurisdiction

Chirlife Ayurveda reserves the right to amend, update, or modify this Shipping and Delivery Policy at any time without prior individual notice, to reflect changes in logistical operations, shipping partner terms, or relevant Indian legislation. The most current version of the policy will always be available on this page, indicated by the Effective Date. All disputes arising from the shipping and delivery of products are subject to the laws of India and the exclusive jurisdiction of the competent courts and consumer dispute redressal commissions applicable to the registered location of the business.