Terms of service

Company Name: Chirpy Ayurveda

Brand Name: Chirlife

Website URL: https://chirpyayurveda.com/

Governing Jurisdiction: Surat, Gujarat, India

Effective Date: August 8, 2026

1. Introduction & Acceptance of Terms

1.1. Legal Agreement: This document constitutes a legally binding agreement (hereinafter referred to as the "Terms of Service", "ToS", or "Agreement") between Chirpy Ayurveda, operating under the brand name Chirlife (hereinafter referred to as the "Company", "we", "us", or "our"), and any individual, entity, or automated system accessing, browsing, or utilizing the website https://chirpyayurveda.com/ (hereinafter referred to as the "User", "Consumer", "you", or "your").

1.2. Statutory Mandate: These Terms of Service are published in strict compliance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, which mandate the publishing of rules, regulations, privacy policies, and user agreements for access or usage of a digital computer resource.

1.3. Express and Affirmative Consent: By accessing the platform, registering a mandatory user account, or executing a transaction, the User signifies absolute, irrevocable, and explicit acceptance of these Terms of Service. This acceptance constitutes an affirmative action. If the User does not agree to these terms in their entirety, the User is strictly prohibited from accessing the platform or utilizing any of the services provided herein.

2. Eligibility & Mandatory Account Responsibilities

2.1. Age of Majority: Access to the platform is exclusively restricted to individuals who have attained the age of majority in accordance with the Indian Majority Act, 1875 (i.e., 18 years of age or older) and possess the legal competence to form binding contracts under Section 11 of the Indian Contract Act, 1872.

2.2. Strict Requirement for Account Registration: In accordance with the Company’s operational architecture, the creation of a registered user account is strictly and unalterably mandatory to place any online order on the platform. Guest checkouts are fundamentally disabled. The User must provide accurate, current, complete, and authentic information during the registration process.

2.3. Account Security and Liability: The User bears sole, exclusive, and non-delegable responsibility for maintaining the strict confidentiality of their account credentials, including the username, password, and any One-Time Passwords (OTPs). The User assumes full legal and financial responsibility for all activities, orders, and transactions executed under their registered account. The Company expressly disclaims any and all liability for unauthorized access, data loss, or financial exposure resulting from the User's negligence in securing their credentials.

3. Data Privacy and DPDP Act, 2023 Compliance

3.1. Data Fiduciary Designation: In facilitating mandatory account registration and processing digital commerce transactions, Chirpy Ayurveda acts as a Data Fiduciary as defined under the Digital Personal Data Protection Act, 2023.

3.2. Purpose Limitation and Data Minimization: By creating an account, the User provides free, specific, informed, unconditional, and unambiguous consent to the collection, processing, and storage of their digital personal data. The Company strictly adheres to the doctrine of data minimization; personal data is processed solely for the specific purposes of order fulfillment, logistical delivery, payment processing, statutory record-keeping, and grievance redressal.

3.3. Right to Withdraw Consent: The User reserves the absolute right to withdraw consent for data processing at any time by formally communicating with the Grievance Officer. The User acknowledges that upon withdrawal of consent, the Company is legally obligated to cease processing their data, which will result in the immediate and permanent termination of the User's account and the forfeiture of the ability to execute future transactions on the platform.

4. Prohibited Activities & Absolute Ban on User-Generated Content

4.1. Complete Restriction on User Content: To ensure absolute regulatory compliance with the Information Technology Rules, 2021, and to preserve the integrity of the Chirlife brand, the platform enforces a strict, structural prohibition against all forms of User-Generated Content (UGC). The User is completely and unalterably restricted from uploading, posting, publishing, transmitting, or sharing any textual content, product reviews, ratings, comments, images, videos, or any other media on the platform.

4.2. Unlawful Conduct: The User agrees to utilize the platform solely for lawful purposes. The User is strictly prohibited from engaging in any of the following activities:

  • Violating any applicable local, state, national, or international law, statute, ordinance, or regulation.

  • Attempting to interfere with, disrupt, compromise, or bypass the cybersecurity architecture, server networks, or operational infrastructure of the platform.

  • Deploying automated scripts, spiders, scrapers, crawlers, or bots to harvest data, scrape product pricing, or extract intellectual property from the platform.

  • Reverse-engineering, decompiling, dismantling, or attempting to derive the source code of any software comprising the platform.

5. Intellectual Property Rights

5.1. 100% Exclusive Ownership: All content, designs, materials, and assets present on the platform—including but not limited to textual information, product descriptions, graphic designs, logos, trademarks, user interfaces, visual interfaces, photographs, packaging aesthetics, computer code, and underlying algorithms—are 100% exclusively owned, controlled, and licensed by Chirpy Ayurveda.

5.2. Total Prohibition on Reproduction: The intellectual property of Chirpy Ayurveda is robustly protected by the Copyright Act, 1957, the Trade Marks Act, 1999, and common law passing-off principles in India. No User is granted any right, title, license, or interest in the platform's content. The User is strictly and unequivocally prohibited from copying, reproducing, republishing, uploading, posting, publicly displaying, encoding, translating, transmitting, distributing, or creating derivative works of any part of the platform or its content for any commercial or non-commercial enterprise without the express, prior written consent of the Company.

6. Products, Pricing, and Legal Metrology Declarations

6.1. Product Portfolio: The platform facilitates the sale of Ayurvedic products, healthcare supplements, syrups, granules, powders, capsules, and other related wellness items (collectively referred to as "Products"). These Products are available through both the online digital platform and authorized offline physical sales channels.

6.2. Statutory Declarations: In compliance with the Legal Metrology (Packaged Commodities) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the Company strives to ensure that all mandatory declarations—including the Maximum Retail Price (MRP) inclusive of all taxes, net quantity, manufacturer details, and country of origin—are accurately displayed on the digital listings.

6.3. Pricing Integrity: The total price of the Product is displayed as a single figure inclusive of the price breakdown for delivery, handling, and taxes. Prices are subject to change without prior notice. The Company prohibits the arbitrary manipulation of prices to gain unreasonable profit and strictly adheres to fair trade practices.

7. Crucial Medical Disclaimer & Assumption of Risk

7.1. General Wellness Intent: The Products formulated, marketed, and sold by Chirpy Ayurveda under the brand Chirlife are classified strictly as Ayurvedic supplements. They are intended exclusively for the enhancement of general wellness, nutritional support, and dietary supplementation.

7.2. Absolute Lack of Medical Evaluation: The Products listed on this platform have NOT been evaluated, tested, authorized, or approved by the Food Safety and Standards Authority of India (FSSAI), the Ministry of Ayush, the Central Drugs Standard Control Organisation (CDSCO), or any other medical, pharmacological, or governmental regulatory body for the purpose of treating, curing, or diagnosing medical conditions.

7.3. Prohibition of Curative Claims: In absolute compliance with Section 3 of the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954, the Company makes absolutely no claims, representations, warranties, or guarantees—whether express or implied—that the Products possess the capability to diagnose, mitigate, treat, cure, or prevent any specific disease, disorder, syndrome, or physiological condition.

7.4. Not a Substitute for Medical Advice: The information provided on the platform, on product packaging, or in any promotional materials is for informational and educational purposes only. The Products are not a replacement, substitute, or alternative for professional medical advice, clinical diagnosis, surgical intervention, or allopathic prescriptions.

7.5. Assumption of Risk: The Company states that its Products are 100% pure Ayurvedic with no side effects and are totally safe during pregnancy. However, the User acknowledges, understands, and agrees that the consumption of Ayurvedic and botanical supplements carries inherent biochemical variables dependent on individual physiologies, pre-existing conditions, and concurrent medications. The User voluntarily assumes all risks associated with the consumption of the Products. Despite the Company's assertions regarding pregnancy safety, individuals who are pregnant, nursing, actively undergoing medical treatment, or possessing known allergies must consult a qualified, registered medical practitioner prior to consumption.

8. Billing & Payment Terms

8.1. Online Transactions: For all electronic orders placed through the website, the Company exclusively accepts the following payment modalities:

  • Digital Payments (Razorpay): Secure, encrypted online transactions processed via the Razorpay payment gateway, supporting credit cards, debit cards, net banking, UPI, and authorized digital wallets.

  • Cash on Delivery (COD): Payment executed in legal tender upon the physical delivery of the Product to the User's designated address.

8.2. Offline Transactions: For physical, offline sales channels, the Company exclusively accepts payments executed via the Unified Payments Interface (UPI).

8.3. Transaction Authorization: By submitting payment details, the User represents and warrants that they possess the legal right and authority to utilize the selected payment instrument. The Company reserves the right to immediately cancel, suspend, or investigate any transaction if fraudulent activity, money laundering, or the use of unauthorized payment instruments is suspected. All refunds for failed electronic transactions (where money is debited but the order is not confirmed) will be processed in accordance with Reserve Bank of India (RBI) guidelines.

9. Strict No Refund / No Return Clause

9.1. Absolute Finality of Sale: The commercial policy of Chirpy Ayurveda dictates STRICTLY NO RETURNS AND NO REFUNDS under any circumstances. Once an order is successfully placed, processed, and confirmed on the platform, the transaction is deemed absolutely final and irrevocable.

9.2. Total Exclusion of Commercial Returns: The Company will summarily reject and will not entertain, process, or accept any requests for order cancellations, returns, exchanges, or refunds based on:

  • Buyer's remorse or change of mind.

  • Subjective dissatisfaction with the taste, texture, smell, or perceived efficacy of the Product.

  • Accidental or duplicated orders placed by the User.

  • Delayed realization of financial constraints.

9.3. Mandatory Statutory Exception: The absolute prohibition outlined in Clauses 9.1 and 9.2 is subject solely and exclusively to the non-derogable, mandatory statutory rights granted to consumers under Section 2(47)(viii) of the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020. Consequently, the Company will only assess claims for replacement or refund exclusively in the rare event that the delivered Product is objectively proven to be:

  1. Afflicted with a verifiable manufacturing defect;

  2. Delivered in a spurious or structurally compromised condition; or

  3. Shipped past its explicitly stated expiry date.

    Condition Precedent: Any claim under this statutory exception must be formally raised with the Grievance Officer within forty-eight (48) hours of physical delivery and must be accompanied by continuous, unedited video evidence of the package unboxing. Failure to adhere to this evidentiary standard will result in the immediate dismissal of the claim.

10. Limitation of Liability & Indemnification

10.1. Exclusion of Indirect Damages: To the absolute maximum extent permitted by the Indian Contract Act, 1872, the Company, its directors, officers, employees, affiliates, and agents shall in no event be liable to the User or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages. This exclusion includes, but is not limited to, damages for lost profit, lost revenue, loss of data, business interruption, personal injury, or health complications arising out of or related to the use of the platform or the consumption of the Products.

10.2. Strict Financial Cap on Liability: In accordance with the principles established under Sections 73 and 74 of the Indian Contract Act, 1872, the aggregate, cumulative total liability of the Company towards the User—irrespective of the nature of the legal claim (whether sounding in contract, tort, negligence, breach of statutory duty, strict liability, or otherwise)—shall be strictly and immutably capped at, and shall not exceed, the total monetary value of the specific purchase order that directly gave rise to the dispute.

10.3. Indemnification: The User agrees to defend, indemnify, and hold harmless Chirpy Ayurveda, its brand Chirlife, and its affiliates from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, penalties, or expenses (including reasonable legal fees and litigation costs) arising out of, relating to, or resulting from the User’s violation of these Terms of Service, the User’s unlawful use of the platform, or any breach of representations and warranties made by the User.

11. Severability & Termination

11.1. Severability: If any clause, provision, or section of these Terms of Service is determined by a court of competent jurisdiction to be invalid, illegal, unconscionable, or unenforceable under prevailing Indian law, such provision shall be severed from this Agreement. The severance of such provision shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.

11.2. Termination: The Company reserves the unilateral, absolute right, in its sole discretion and without prior notice or liability, to terminate, suspend, or permanently block a User's access to the platform and disable the User's account for any reason whatsoever, including but not limited to a breach of these Terms of Service, suspected fraudulent activity, or requests by law enforcement agencies.

12. Governing Law & Dispute Resolution

12.1. Governing Law: These Terms of Service, and any separate agreements whereby the Company provides goods or services, shall be exclusively governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

12.2. Exclusive Jurisdiction: Any legal suit, action, dispute, controversy, or proceeding arising out of, or directly or indirectly related to these Terms of Service, the platform, or the purchase and consumption of Products, shall be instituted strictly and exclusively in the competent courts located in Surat, Gujarat, India. The User hereby irrevocably consents and submits to the exclusive jurisdiction of such courts in Surat, Gujarat, and explicitly waives any and all objections to venue or the doctrine of forum non conveniens.

13. Contact Details & Statutory Grievance Redressal

13.1. Grievance Officer Appointment: In strict compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, and Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Company has instituted a dedicated Grievance Redressal Mechanism to address consumer concerns efficiently.

13.2. Contact Coordinates: Any grievances, consumer complaints, data privacy inquiries under the DPDP Act, or regulatory notices must be directed to the appointed Grievance Officer using the following official coordinates:

  • Email Address: chirlifeayurveda@gmail.com

  • Contact Telephone: +91 97276 28328

  • Business Operating Hours: 10:00 AM – 12:00 PM and 1:00 PM – 5:00 PM IST (Monday through Friday, excluding national and state holidays).

13.3. Statutory Resolution Timelines: The Grievance Officer is legally mandated to ensure that the receipt of any consumer complaint is formally acknowledged within forty-eight (48) hours of receipt. The Company commits to investigating and redressing all valid complaints within a maximum period of one (1) month from the date of initial receipt, in absolute adherence to Indian statutory requirements.